The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

Audience: ITIL certification is most suited for IT Managers, System Analysts, Quality Analysts, System Administrators, Operations Managers, and Database Administrators.

Course Objectives

• Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
• Gain understanding of scope, purpose, and objective of, service strategy, service transition, service design, service operations, and Continual Service Improvement
• Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
• Learn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
• Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
• ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.